Return & Exchange Policy

Refunds, Returns, Exchanges & Cancellations

We do not offer refunds on goods sold through Knotorio, except in cases where the product is faulty or damaged.

Products (except reduced or sale items) can be exchanged or returned for store credit within 48 hours of receiving your order.
Items must be in original condition – new, unused, unworn, unaltered, and unwashed – with all tags intact.
Customized or made-to-order items are not eligible for exchange or return.

If you receive a faulty or damaged item, please email us immediately with details and photos.
We will try to replace the item depending on stock availability.
If a replacement is not possible, we will issue a full refund once the garment is returned to us. Refunds are processed within 7 working days via the original payment method.

Orders can be cancelled within 12 hours of placing them for a full refund.
After 12 hours, cancellations are not guaranteed as the order may already be processed or shipped.
Customized or made-to-order items cannot be cancelled once confirmed.
To request a cancellation, email us at knotoriog6@gmail.com or call 7838857775 with your order details.
If the order has already shipped, you may still be eligible for exchange or store credit under our Return & Exchange Policy.